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Family Support & Helpdesk Executive – Visakhapatnam

Sagara Sanjeevani in MVP Colony, Visakhapatnam is hiring a Family Support & Helpdesk Executive. ₹18,000–₹22,000/mo. Apply now on Sunny Nursing.

Serving 12,000+ families across Mumbai, Thane, Navi Mumbai & Pune
We're Hiring Last updated: Oct 27, 2026

Official information from Sunny Nursing Services.

4 min read 7 sections
Administration and Support Family Updates, Tele-Assistance & Grievance Redressal
Zero Registration Fee • Verified Opening

Monthly Compensation

₹18,000 – ₹22,000 / Month

Location

MVP Colony, Visakhapatnam, Andhra Pradesh – 530017

Placement & Verification

Direct Verified Opening (Zero Placement Fee)

Work Pattern & Shifts

Full-time • On-site

Boarding & Meals

Duty meals provided during working hours

Experience & Qualifications

1 to 3 years in customer relations, hospital PR, or front desk • Graduate in any stream

Job Summary & Role Overview

A verified care home in MVP Colony, Visakhapatnam is seeking a Family Support & Helpdesk Executive. In this vital role, you will be the dedicated touchpoint for sons, daughters, and relatives living across India or abroad whose elderly parents reside in our community. You will send weekly photo updates, schedule video calls, relay dietary feedback, and ensure family questions are resolved with grace, transparency, and warmth.

Key Non-Medical Responsibilities

  • Serve as the dedicated liaison between resident families and the care home administration.
  • Coordinate scheduled weekly WhatsApp video calls for NRI and outstation family members.
  • Send brief weekly photo updates showing residents enjoying meals, garden walks, and music sessions.
  • Log and resolve family queries regarding laundry, room maintenance, or physician visits promptly.
  • Coordinate visitor dining reservations when families visit parents at the retreat.

Required Skills

Empathetic family communicationTelugu and English fluencyWhatsApp & email correspondenceCustomer service

Language Proficiency: Telugu, English, basic Hindi

Preferred Qualifications & Physical Demands

Experience in hospital public relations, elder care counseling, or premium hospitality

General office and residential community coordination.

Benefits & Facilities Included

PF, ESI, festive bonus, duty meals, and health insurance.

Apply for this Care Home Role

Zero agency commission • Direct placement assistance via Sunny Nursing

Application Instructions: Apply online through Sunny Nursing portal with your resume. • Deadline: 2026-11-20

Looking for more care home job openings? Browse all 50 verified care home job vacancies across India →

Frequently Asked Questions

Is English and Telugu fluency required?

Yes, Telugu is needed for resident communication and English for corresponding with NRI family members.

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